Director of Inside Sales | Chantel Ray Real Estate

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Director of Inside Sales

Director of Inside Sales

Primary Purpose – The Director of Inside Sales provides management and leadership for the Inside Sales call center department by developing and maintaining: department procedures and operations, effective training and development for call center employees, as well as develop proper analytical models to ensure the department is meeting its goals. 


Major Duties and Responsibilities

  1. Ensures core competencies and business process required for success.
  2. Facilitate new processes, tools, communications, training and methodologies to ensure sales program’s success across teams and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve the organization’s goals and objectives.
  3. Collaborate with marketing and other company departments to facilitate new marketing, messages, campaigns and offerings. Liaise with Marketing departments to ensure brand consistency and increase sales.
  4. Collaborate with other departments in order to develop sales strategy for enhancing the company’s growth.
  5. Ensure the consistent implementation of effective sales processes for optimum performance and success of the organization.
  6. Report on team performance by identifying and implementing actions needed for achievement of goals.
  7. Supports all tactical management functions.
  8. Report on team performance by identifying and implementing actions needed for achievement of goals.
  9. Suggests and implements improvement to optimize lead qualification and lifecycle process.
  10. Contributes to the development and implementation of rules of engagement as well as policies, procedures and programs.
  11. Develops, maintains, and reports on monthly and quarterly team forecasts.




  1. Action Oriented
  2. Dealing with Ambiguity
  3. Business Acumen
  4. Command Skills
  5. Composure
  6. Timely Decision Making
  7. Decision Quality
  8. Developing Direct Reports and Others
  9. Integrity and Trust
  10. Functional/Technical Skills
  11. Managerial Courage
  12. Managing and Measuring Work
  13. Organizational Agility
  14. Problem Solving
  15. Process Management
  16. Managing Vision and Purpose


Supervisory Responsibility

  • This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.


Minimum Requirements


  1. Minimum of 3-5 years of call center leadership experience.
  2. Proficient in Microsoft Windows, Word and Excel.
  3. An interest in learning basic real estate practice. Ability to acquire a real estate license.
  4. Strong attention to detail and process management skills.


  • High School Diploma

Preferred Skills/Qualifications

  • At least 5 years of experience in a director-level call center leadership role.
  • Bachelor’s degree in business or related field.
  • 5+ years experience with Salesforce

Working Conditions

  • Office Environment

Physical Requirements

  • Occasional lifting of 5-10 lb. boxes of supplies

Position Type/Expected Hours of Work

  • This position regularly requires long hours and occasional weekend work.
  • This position has a 45-hour work-week requirement. 40 hours in the office, 5 hours from home.


  • Travel is primarily local during the business day, although some out-of-the area and overnight travel may be expected.

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