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What kind of guarantee do you offer?

We have a no hassle listing agreement. If you’re not happy, FIRE us! If at any time you are unhappy with our service, we ask that you let us know what has not met your expectations. We ask that you give us one more shot with a different agent on our team. If you are still not satisfied with our company, we will release you out of your contract with no hassle!

I’m thinking about listing my house – am I able to review the documents that I need to sign before we actually meet?

This is a big step and you have a lot of questions. You want to be prepared when you meet the agent for the first time so you can make sure you are getting all of the information. How can you be prepared for that initial meeting? Ask the agent to send you the paperwork ahead of time so you can review it.

Our agents are happy to send you ahead of time our listing packet. It lays out what to expect when listing your home with Chantel Ray Real Estate. You will have a chance to review what you should expect out of our service as well as what we will need from you to get your house sold as quickly as possible. You can review all of our disclosures ahead of time and have all of your questions ready!

What are the top three things that separate you from other agents?

First and foremost, our mission statement is to Glorify God by putting our clients’ interests before our own. We make sure to put our clients before our own needs and desires. We make every decision in our company in this order: 1. What’s best for the client, 2: What is best for the company, 3. What is best for the individual team member? Our client is what is most important in every transaction.

Second, we are available to our clients all the time by phone or email. We get the job done, because we don’t work alone. It is not just one agent working for you, we have a whole team of agents available to you. While you work with one agent, if they are ever out of town or unable to answer your call, they will have another agent on the team help you as well.

Third, our marketing is second to none. No one agent is able to spend on marketing what we spend each month. We make sure to hit every medium – print, radio, television – to target the right buyer for your house. By spending over $40,000 a month, we are able to drive massive amounts of traffic to our phone lines to speak to an agent or to our website so they can view our listings.

What do you do for marketing?

We have one of the best marketing programs of any agent in Hampton Roads. We spend over $40,000 in marketing each month. This includes radio ads, TV ads, print marketing and web based marketing. We are constantly on the radio, TV, email blasts and websites driving traffic to our agents so they can help find a buyer for your home.

We have agents on duty 7 days a week between the hours of 8 am and 8 pm. They are there to answer every call and email that comes into our office so that we never miss a showing call for your house. Our signature jingle and constant media presence has allowed us to be one of the top marketing real estate agencies in the area. We get your home sold because we don’t work alone. The average joe realtor does not have the money to spend on marketing like our Real Estate agency does!

I’m ready to put my house on the market…what do you think I should fix?

Getting your home ready for the market is one of the most important things you can do. Your home only have a few weeks as a “fresh” home on the market so you want to impress buyer’s right out of the gate. While each home is unique and different, there are a few pointers we can recommend to get you started. First and foremost, remove the clutter. The best investment you can make is getting a storage unit. When buyers see clutter, they can’t picture themselves in your home. Remove family pictures, clear off the counters and remove cluttered furniture. It will make your home appear larger and help the buyer see their future in your home.

Some other things you can do to get your home ready include servicing the major systems. One of the most common repairs requested are for the HVAC systems. Making sure these are cleaned and running properly will save you costly repairs in the end. Also, if your home is colorful, consider painting it a neutral color to appease all tastes and replacing carpet if it shows major wear and tear. All of these will help the buyer feel that the home has been well taken care of and give them a warm and fuzzy about the home. This will help your home compete well against the other homes on the market.

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